FL Filing

Florida State Filing LLC Refund Policy

Effective Date: October 4, 2024 – Last Updated: March 12, 2025

Please review this Refund Policy carefully before using our services or submitting payment. By completing a transaction on our website, you agree to the terms below. This policy outlines when refunds may be issued, how to request a refund, and your obligations as a customer.

OVERVIEW

Florida State Filing LLC ("FSF," "Company," "we," "us," or "our") provides business filing, compliance, and corporate support services. Due to the nature of these offerings, all payments to FSF are considered final and non-refundable, except as specifically described in this Refund & Cancellation Policy. By using our Website and Services, you ("User," "Client," "you," or "your") agree that all refund and cancellation requests must follow the procedures outlined here, and must be submitted through the official refund request process before initiating any dispute or chargeback. FSF may use affiliates or third-party providers, including payment processors, for transactions. The same refund and cancellation terms apply to these third-party transactions.

HOW TO REQUEST A REFUND

1 -

Submit Your Refund Request

    2 -

    Log in to your account and go to "Billing and Payments" → "Request a Refund."

    • Refund requests sent by email, phone, or live chat will not be processed.
    3 -

    Provide All Required Information

      4 -

      Include the following details with your request:

      • Order number
      • Transaction date
      • Payment method
      • Detailed reason for the refund
      5 -

      Refund requests must be submitted within 7 days of purchase unless otherwise stated.

        6 -

        Processing Timeline

        • Refunds are reviewed and processed within 10 business days.
        • You will receive an email confirmation when your refund is approved or denied.
        • Failure to follow this process may result in automatic denial.

        NON-REFUNDABLE FEES & SERVICES

        Certain fees and services are always non-refundable due to immediate processing or third-party involvement.

        1 -

        Government Fees

        • Payments to state or federal agencies (e.g., Secretary of State, IRS, FinCEN, Sunbiz) are non-refundable and governed by those agencies' rules.
        • If a government agency rejects, delays, or changes a filing, those fees remain non-refundable.
        2 -

        Third-Party Provider Fees

        • FSF may use third-party payment processors, compliance partners, or document services.
        • Any fees charged by these providers are non-refundable, regardless of service status.
        3 -

        Services Already Submitted or Completed

          4 -

          Once a service is submitted to a government agency or completed, no refund will be issued. This includes:

          • Business entity formations (LLCs, corporations, partnerships, etc.)
          • Registered Agent services
          • Annual report filings
          • Beneficial Ownership Information (BOI) reports
          • Reinstatements
          • Name reservations or amendments
          5 -

          Expedited & Rush Services

          • Expedited processing fees are non-refundable once an order is placed.
          • If a User requests expedited service but the agency does not process it on time, FSF is not responsible for external delays.
          6 -

          Custom or Personalized Services

          • Any service requiring manual preparation, document customization, or business consulting is non-refundable once work has started. This includes:
          • Business consultation
          • Custom document drafting
          • Licensing and permit application assistance
          7 -

          Subscription-Based Services

          • If FSF offers recurring billing or subscriptions, cancellation requests must be submitted before the next billing cycle.
          • No refunds are issued for past subscription payments.

          ORDER CANCELLATIONS & REFUND ELIGIBILITY

          Refund eligibility depends on the order status at the time of cancellation:

          Order Status

          • Order not processed yet

          • Order in processing but not submitted

          • Order submitted to government agency

          • Order completed and delivered

          Refund Eligibility

          • Eligible for a full refund, minus processing fees.

          • Partial refund may be issued at FSF's discretion.

          • No refunds available.

          • No refunds available.

          FSF reserves the right to deny refund requests for orders that have entered processing unless otherwise stated.

          BILLING INQUIRIES, DISPUTES & CHARGEBACKS

          1 -

          Contact Support for Billing Issues

            2 -

            Clients must contact FSF through the Support Center before disputing any charges.

            • Billing inquiries must be submitted through the Support Center; responses may take up to 5 business days.
            3 -

            Chargebacks & Disputes

            • Any chargeback or dispute initiated with a bank, card issuer, or payment processor without first attempting resolution with FSF will result in penalties and possible legal action.
            • Unauthorized chargebacks incur the following penalties:
            • Chargeback Recovery Fee: $500 per disputed transaction.
            • Legal Action Fee: $5,000 if legal action is required to recover lost funds.
            • Account Suspension: FSF may suspend or terminate services for Clients who initiate chargebacks without following the refund process.
            • If you believe you were charged incorrectly, you must provide proof (e.g., duplicate charges, incorrect pricing).
            • Failure to follow this process may result in account suspension, denial of future services, or legal action.

            REFUND PROCESSING & PAYMENT METHODS

            Processing Time

            • Approved refunds are processed to the original payment method.

            • Refunds to cards or ACH may take up to 10 business days to appear in your account.

            • FSF is not responsible for banking delays, currency conversion fees, or third-party processing times.

            NO REFUNDS FOR DISSATISFACTION OR BUYER'S REMORSE

            Refunds will not be granted for:

            • Dissatisfaction with a government agency's response, processing time, or outcome.

            • Failure to read and understand FSF's Terms of Use, Refund Policy, or Service Limitations.

            • Failure to use the purchased service within a reasonable period.

            FSF provides clear service descriptions before purchase. Users are responsible for understanding the scope of each service before payment.

            GOVERNING LAW & DISPUTE RESOLUTION

            • All refund disputes are governed by the laws of the State of Florida.

            • Any disputes related to refunds or cancellations will be resolved exclusively in the courts of Tallahassee, Florida.

            • Users waive their right to participate in class-action lawsuits regarding refund claims.

            CONTACT US

            For inquiries regarding this Refund Policy, please contact:

            Florida State Filing LLC Doing Business as flfiling.com

            113 South Monroe Street

            Alliance Center, 1st Floor

            Tallahassee, FL 32301

            Email: [email protected]

            Phone: (850) 666-5402

            By using our Website and Services, you acknowledge and agree to this legally binding Refund Policy.